Terms of Use

1. Acceptance of Terms

By accessing and using tirtamed.com ("Website"), operated by TirtaMed Private Limited Company ("TirtaMed", "we", "us", or "our"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the Website.

2. Company Overview

TirtaMed is an Ethiopian private limited company established in 2017, specializing in emergency and critical care medicine services, including emergency response training, ambulance services through the LeAmbulance Solution, research and consultancy services, and community impact programs.

3. Services Description

3.1 Training Services

• Online, face-to-face, hybrid, and refresher training programs
• CPD certification courses
• First aid and emergency response training
• Access to digital learning platforms and resources

3.2 Ambulance Services

• Emergency medical response
• Inter-facility transfers
• Specialty care transport
• Mass gathering medical coverage
• Remote area services

3.3 Research and Consultancy

• Evidence-based research services
• Policy development consultation
• System design services
• Impact assessment

4. User Registration and Accounts

4.1 Account Creation

• Users must provide accurate, current, and complete information
• Users are responsible for maintaining account confidentiality
• Users must be at least 18 years old to create an account

4.2 Training Platform Access

• Login credentials are non-transferable
• Users are responsible for all activities under their account
• TirtaMed reserves the right to terminate accounts for violations

5. Payment and Refund Policy

5.1 Training Fees

• Payment must be made in full before accessing paid training programs
• Prices are subject to change without notice
• All fees are quoted in Ethiopian Birr unless otherwise specified

5.2 Refunds

• Refund requests must be submitted within 2 days of purchase
• Training completion may affect refund eligibility
• Ambulance service charges are non-refundable except where required by law

6. Intellectual Property Rights

6.1 Content Ownership

• All training materials, documentation, and resources are TirtaMed's property
• Users may not copy, modify, or distribute content without authorization
• Research publications are subject to their respective copyright terms

6.2 License to Use

• Users receive a limited, non-exclusive license to access materials for personal use
• Commercial use or reproduction is strictly prohibited

7. Medical Disclaimer

7.1 Training Content

• Training materials are for educational purposes only
• Certification does not guarantee employment or specific outcomes
• Users should seek professional medical help in emergencies

7.2 Emergency Services

• Ambulance response times may vary based on conditions
• Service availability depends on geographic location
• Medical advice through digital platforms is not a substitute for professional care

8. Privacy and Data Protection

8.1 Personal Information

• Collection and use of personal data comply with Ethiopian data protection laws
• Training records and certifications are maintained securely
• Medical information handled according to healthcare privacy standards

8.2 Third-Party Services

• Some services may integrate with eTech and other technology partners
• Users subject to additional privacy terms of integrated services

9. Limitation of Liability

TirtaMed shall not be liable for:

• Personal injury from improper use of training information
• Delays in emergency response due to factors beyond our control
• Technical issues with online training platforms
• Accuracy of research data provided by third parties

10. Modifications to Services

We reserve the right to:

• Modify or discontinue any service without notice
• Update training content and certification requirements
• Change service areas for ambulance coverage
• Revise research and consultancy offerings

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ethiopia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Addis Ababa, Ethiopia.

12. Contact Information

For questions about these Terms, please contact us at:

13. Language

These Terms are available in English and Amharic. In case of any discrepancy, the English version shall prevail.