Privacy Policy

Last Updated: January 9, 2025

1. Introduction

TirtaMed Private Limited Company ("TirtaMed," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (tirtamed.com) and our services, including training programs, ambulance services, and research activities.

2. Information We Collect

2.1 Personal Information

Name, address, and contact details
Emergency contact information
Date of birth and gender
Professional credentials and qualifications
Training and certification records
Payment information

2.2 Medical Information

Medical history (for ambulance service users)
Emergency incident details
Treatment records
Transport information
Patient care documentation

2.3 Technical Information

IP address and browser type
Device information
Log data and usage statistics
Location data (for ambulance services)
Learning management system activity

3. How We Use Your Information

3.1 Service Delivery

Providing emergency medical services
Managing training programs and certifications
Processing payments
Coordinating ambulance dispatch
Maintaining training records

3.2 Communication

Sending service updates and notifications
Providing emergency response information
Sharing training materials and resources
Conducting satisfaction surveys
Responding to inquiries

3.3 Quality Improvement

Analyzing service performance
Conducting research studies
Improving training programs
Enhancing ambulance response systems
Developing new services

4. Information Sharing and Disclosure

4.1 Healthcare Providers

Sharing necessary medical information with treating facilities
Coordinating with healthcare professionals
Transferring patient care records

4.2 Service Partners

Technology providers (including eTech)
Payment processors
Training certification bodies
Research collaborators

4.3 Legal Requirements

Compliance with applicable laws
Response to legal requests
Protection of legal rights
Emergency situations

5. Data Security

5.1 Protection Measures

Encryption of sensitive data
Secure server infrastructure
Access control systems
Regular security audits
Staff training on data protection

5.2 Medical Data Security

Compliance with healthcare data protection standards
Secure storage of patient records
Controlled access to medical information
Encryption of health data transmission

6. Data Retention

Training records maintained for certification period
Medical records retained as required by law
Account information kept while active
Research data stored according to study protocols

7. Your Rights

You have the right to:

Access your personal information
Request corrections to your data
Opt out of non-essential communications
Request data deletion (where applicable)
Receive your data in a portable format
File a complaint with relevant authorities

8. Children's Privacy

We do not knowingly collect information from children under 18 without parental consent. Special protections apply for medical services to minors.

9. International Data Transfers

While we primarily operate in Ethiopia, some data may be processed internationally. We ensure appropriate safeguards for any international transfers.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified through:

Website announcements
Email notifications
Service updates

11. Cookie Policy

We use cookies to:

Maintain session information
Improve user experience
Analyze website usage
Remember preferences
Enable security features

12. Contact Us

For privacy-related inquiries:

TirtaMed Private Limited Company
Megenagna, Senper Buld. Office No 701
Addis Ababa, Ethiopia
Email: Admin@tirtamed.com
Phone: +251905630063